Website Terms, Shipping, Returns & Privacy Policy

These terms apply to the website located at livar.ca, related pages, contact forms, online quotations, online orders and other services operated by LiVAR PACKAGING CANADA INC (“LiVAR”, “Company”, “we”, “us” or “our”).

By using the website, you agree to these terms. If you do not agree, do not use the website or submit an order through it. You must provide accurate information and use the website only for lawful purposes.

Permitted and prohibited use

You must not:

• interfere with the website, its security, servers, code or connected systems;
• introduce malware, automated scraping, excessive requests or unauthorized access attempts;
• misrepresent your identity, authority, company or intended use of products;
• copy or exploit website content except as permitted by law or written authorization; or
• use product information in a misleading, unlawful or unsafe manner.

Intellectual property

Unless otherwise stated, website text, graphics, photographs, product names, designs, layout, trademarks and other content are owned by or licensed to LiVAR. No licence is granted except the limited right to view and use the website for legitimate purchasing and informational purposes.

Website availability and third-party services

We may modify, suspend or discontinue website features. Links or integrations operated by third parties are subject to their own terms and privacy practices. We are not responsible for third-party content, but this does not affect any responsibility that applicable law places on us.

Product information

We aim to present accurate descriptions, dimensions, capacities, materials and images. Minor manufacturing tolerances, colour differences, packaging changes and display-screen variations may occur. Technical suitability must be confirmed against the written specification and intended use.

Samples and validation

Customers may request samples for inspection, filling tests, sealing tests, food-contact validation, transport trials, marketing review or other evaluation. Approval of a sample does not eliminate normal manufacturing tolerances. The customer remains responsible for validating compatibility with its product, filling conditions, closure system, machinery, regulatory obligations and intended market.

Offer and acceptance

Website listings and quotations are invitations to place an order unless expressly stated otherwise. An order becomes binding when we issue an order confirmation, accept payment, begin production, or otherwise communicate acceptance. We may reject or cancel an order before acceptance, including for pricing errors, unavailable stock, compliance concerns, suspected fraud or delivery restrictions. If payment has been taken for an order we do not accept, it will be refunded.

Prices, currency and taxes

Prices are shown in the currency identified at checkout, in the quotation or on the invoice. Applicable GST/HST, provincial sales tax, shipping, insurance, customs charges and other fees are added or included as expressly stated before the customer accepts the order.

Electronic checkout

Payment

Payment must be made using an approved method. Payment processing may be performed by an independent payment provider. We do not intentionally store complete payment-card numbers on our own web server. For commercial orders, deposits, progress payments, credit terms and ownership of tooling or custom materials are governed by the applicable quotation or invoice.

We ship subject to inventory, production capacity, carrier service, destination restrictions, customs requirements and any agreed Incoterm. Processing or production time is separate from carrier transit time. Dates are estimates unless a written order confirmation expressly states that a date is guaranteed.

Delivery information

The customer must provide a complete and accurate delivery address, contact person, telephone number and any access or customs information required for delivery. Additional costs caused by incorrect information, failed delivery, storage, redelivery or refusal may be charged where permitted by law.

Inspection on delivery

Inspect the shipment promptly. Visible transit damage, shortages or incorrect items should be recorded on the carrier document where possible and reported to us promptly with the order number, photographs, carton or pallet labels and affected quantity. For business orders, reporting within seven calendar days is strongly requested to preserve carrier evidence; latent defects should be reported promptly after discovery. This reporting request does not remove non-waivable statutory rights.

Risk and title

For consumer purchases, risk passes as required by applicable law and the agreed delivery terms. For business purchases, risk, title, export clearance, import clearance and insurance are governed by the quotation, invoice and stated Incoterm. If no Incoterm is stated, the order confirmation controls.

Defect or non-conformity claims

Contact [email protected] promptly and provide:

• order or invoice number;
• product name, size, batch/lot details and affected quantity;
• clear photographs or video showing the issue;
• carton, pallet and shipping labels where relevant;
• a description of storage, filling, sealing and use conditions; and
• representative samples if reasonably requested.

We may conduct an initial quality assessment and may request return or independent testing of representative samples. Where a claim remains disputed, the parties may use a mutually acceptable accredited laboratory or other lawful dispute-resolution process. We will not rely solely on an undisclosed internal decision to remove a mandatory consumer remedy.

Available remedies

If a claim is validated, the remedy may include repair, replacement of the affected quantity, re-performance, credit or refund, depending on the product, severity, applicable contract and legal requirements. Where law requires LiVAR to bear reasonable return costs, LiVAR will do so. Returned food-contact goods that cannot safely be resold may be segregated and destroyed.

Bottle sealer machines — voluntary seven-day return

In addition to statutory rights, a customer may request authorization to return a standard, non-custom bottle sealer machine within seven calendar days after delivery if it is unused, undamaged, complete, in resalable condition and returned with its original packaging, manuals and accessories. Return authorization is required before shipment.

For an approved non-defective voluntary return, the customer bears return shipping and transit risk, and original shipping charges are not refundable unless stated otherwise. No deduction or restocking charge will be imposed unless it was clearly disclosed and accepted before purchase. Defective or incorrectly supplied machines are handled under the preceding defect provisions and applicable law.

Custom, printed and special-production goods

Custom goods cannot be returned or cancelled for change of mind after production begins or materials are committed. This restriction does not apply where the goods fail to conform to the approved specification, sample, proof or other mandatory legal standard.

Refund method

Approved refunds are normally issued to the original payment method. Processing time may depend on the payment provider. Statutory refunds will be issued within the legally required period.

Voluntary requests

Email [email protected] immediately if you need to change or cancel an order. We will try to assist before procurement, production, printing, packing or dispatch begins. Once costs have been incurred, a business customer may be responsible for completed work, committed materials and non-recoverable costs as stated in the quotation or order confirmation.

British Columbia online consumer rights

Where the British Columbia Business Practices and Consumer Protection Act applies, a consumer may have cancellation rights, including:

• cancellation within seven days after receiving the contract copy if required electronic-contract procedures or required contract contents were not provided;
• cancellation within thirty days after entering the contract if the required contract copy was not provided within fifteen days; and
• cancellation before delivery if goods or services are not supplied within thirty days after the agreed supply date, or within thirty days after the contract date where no supply date was stated.

When a distance sales contract is validly cancelled under those provisions, LiVAR will provide the required refund within the applicable statutory period. Goods must be returned in the condition and manner required by law, and LiVAR will bear return costs where the legislation requires it.

Canadian orders may be subject to GST/HST and applicable provincial sales tax based on the goods, customer, delivery location and applicable rules. Tax-exempt or resale customers must provide valid documentation where required.

International shipments may be subject to customs duties, import taxes, brokerage, inspection, storage, demurrage, destination handling and regulatory fees. Responsibility depends on the agreed Incoterm and written order terms. Unless the quotation expressly states DDP or otherwise confirms that LiVAR is responsible, destination-country import charges and clearance are generally the customer's responsibility.

LiVAR manages personal information in accordance with the British Columbia Personal Information Protection Act (“PIPA”) and, where applicable to interprovincial or international commercial data flows, the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”).

Privacy Officer

Information we may collect

Purposes

We collect, use and disclose personal information for reasonable business purposes, including to:

• respond to inquiries and prepare quotations;
• create, process, manufacture, fulfil and deliver orders;
• verify payments, prevent fraud and manage accounts or credit;
• provide technical support, warranties and complaint handling;
• maintain safety, security, quality, traceability and legal records;
• improve website performance, products and customer service;
• send commercial communications where consent or another lawful basis exists; and
• comply with tax, customs, court, regulatory and other legal obligations.

Consent and limits

We obtain consent where required and do not require consent to unnecessary collection, use or disclosure as a condition of supplying a product or service. Consent may be express, implied where permitted, or unnecessary where legislation authorizes the activity. You may withdraw consent on reasonable notice, subject to legal or contractual restrictions and reasonable consequences.

Service providers and disclosures

We may use service providers for website hosting, cloud storage, email, CRM, payment processing, accounting, fraud prevention, analytics, production, freight, customs brokerage and customer support. They receive only information reasonably necessary for their function and are expected to protect it. We may also disclose information with consent, to complete a requested transaction, in a business transaction, to collect a debt, or where required or permitted by law.

Cross-border processing

Some providers may process or store information outside British Columbia or Canada. Information in another jurisdiction may be accessible to courts, law enforcement or regulatory authorities under that jurisdiction's laws. LiVAR remains accountable for information under its control and uses contractual or other reasonable safeguards for processing arrangements.

Retention

We retain personal information only as long as reasonably necessary for the identified purposes, warranty and traceability needs, dispute resolution, tax/accounting requirements and legal obligations. Information is then securely deleted, anonymized or destroyed, subject to lawful backup cycles.

Security

We use reasonable administrative, technical and physical safeguards proportionate to the sensitivity of the information, which may include access controls, authentication, encryption in transit, service-provider review, backups and staff confidentiality requirements. No transmission or storage system is completely risk-free.

Access, correction and complaints

Subject to legal exceptions, you may request access to personal information under our control, ask how it has been used or disclosed, and request correction of inaccurate information. We may need to verify identity before responding. Send privacy requests or complaints to [email protected] with “Privacy Request” in the subject line.

Privacy incidents

We assess suspected unauthorized access, use, disclosure, loss or disposal and take reasonable containment, investigation, remediation and notification steps where required by applicable law.

Children

The website is directed to businesses and adult purchasers and is not intended to solicit personal information from children. A parent or guardian who believes a child submitted personal information may contact the Privacy Officer.

Cookies and similar technologies may store or access information on a device. The technologies actually used depend on the website features and integrations enabled at the time of a visit.

Where consent is required, non-essential cookies will be offered through the website's consent tool. You may change available choices through “Cookie Settings” and may also restrict cookies in the browser. Blocking necessary cookies may prevent parts of the site or checkout from working.

Contact forms

Information submitted through a form is used to respond, prepare quotations, provide support, follow up on the request and maintain appropriate business records. Submitting an inquiry does not by itself authorize unrelated ongoing marketing unless consent or another lawful basis exists.

Commercial electronic messages

Marketing emails, SMS and other commercial electronic messages are sent in accordance with Canada's Anti-Spam Legislation (“CASL”). Where CASL applies, LiVAR will rely on express consent, valid implied consent or another permitted basis, identify the sender, provide valid contact information and include a working unsubscribe mechanism.

Unsubscribe

You may unsubscribe using the link in the message or by emailing [email protected]. Requests will be processed without delay and no later than ten business days where CASL applies. Transactional messages necessary to complete an order, provide safety information, respond to a request or administer an existing relationship may still be sent where permitted by law.

Liability

To the maximum extent permitted by law, LiVAR is not liable for indirect, incidental, special or consequential losses arising from website use or a business purchase, including loss of profit, production, opportunity or goodwill, unless the applicable written commercial agreement provides otherwise. This clause does not exclude liability that cannot lawfully be excluded, including applicable statutory consumer rights, fraud, wilful misconduct or other non-excludable liability.

Force majeure

Neither party is responsible for delay or failure caused by events beyond reasonable control, such as natural disaster, fire, war, government action, labour disruption, epidemic, cyber incident, carrier interruption, port congestion or material shortage, except for payment obligations already due and rights that applicable law does not permit the parties to exclude.

Governing law

These website terms are governed by the laws of British Columbia and the federal laws of Canada applicable there. The courts of British Columbia have jurisdiction, subject to any mandatory consumer protection law, forum right or other non-waivable rule applicable to the customer.

Severability and no waiver

If a provision is unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions continue. A failure to enforce a provision is not a waiver.

Policy changes

We may update these policies to reflect legal, operational or technology changes. The effective date will be revised. Material changes apply prospectively unless law permits otherwise. The terms accepted at the time of an order continue to govern that order unless the parties lawfully agree otherwise.

Contact and legal notices

LiVAR PACKAGING CANADA INC
Johnson St, Coquitlam, BC , Canada
Email: [email protected]
Telephone: +1 (778) 868-3220