LiVAR Canada · Fulfilment
Shipping & Returns
This page summarizes standard fulfilment procedures. The accepted quotation or invoice controls when it contains more specific freight, lead-time, Incoterm or return conditions.
Order processing
Processing begins after order acceptance, cleared payment where required, and approval of specifications or artwork. Backorder and custom-production dates are estimates and may change due to material, production, carrier or customs conditions.
Shipping charges and delivery
Shipping charges are calculated or quoted separately unless expressly included. Customers are responsible for accurate delivery information, access requirements and any charges caused by refused, redirected or undeliverable shipments.
Delivery inspection
Inspect the shipment promptly. Record visible damage or shortage with the carrier before signing where possible, photograph the package and products, and notify LiVAR with the order number and evidence without unnecessary delay.
Return authorization
Do not return products without written authorization and return instructions. Requests for unused standard-stock products should be submitted within 14 calendar days after delivery. Authorization may include restocking and return-freight conditions.
Non-returnable products
Custom-printed, custom-manufactured, specially procured, clearance, used, opened or potentially contaminated food-contact products are not returnable unless defective or required by law.
Defective or incorrect products
For a confirmed LiVAR error or defect, the available remedy may include replacement, repair, credit or refund for the affected quantity, depending on the product and accepted warranty terms.
Start a request
Email [email protected] with the order number, item, quantity, issue, photographs and requested resolution.